GENERAL TERMS AND CONDITIONS (GTC)

Effective from: 01.04.2026.
Contact: https://www.colorsport.hu

PREAMBLE

Welcome to our Webshop!
Thank you for choosing us. The following General Terms and Conditions contain the rules for purchasing and using the Webshop.

These General Terms and Conditions (hereinafter: GTC) regulate the rights and obligations of Color Sport 2000 Kft. (hereinafter: Service Provider) and the customer (hereinafter: Consumer) using the e-commerce services available on the website https://www.colorsport.hu.
The Service Provider and the Consumer are hereinafter collectively referred to as: Parties.
These GTC apply to all legal transactions and services conducted through the Webshop, regardless of whether their fulfillment takes place in Hungary or abroad, with the involvement of the Service Provider or an intermediary.
The scope of these GTC extends to all e-commerce services provided by the Service Provider through the website https://www.colorsport.hu, as well as to all legal transactions that arise between the Parties during the use of the Webshop.
Purchases made in the Webshop are governed by the provisions of Act CVIII of 2001 on certain issues of electronic commerce services and information society services.
Please use the services of the Webshop only if you have read and accepted the provisions of these GTC.
The contract is concluded electronically during the ordering process. The contract is not filed, is not accessible later, does not qualify as a written contract, and its language is Hungarian.
The Service Provider does not submit itself to the provisions of a code of conduct.
These GTC are continuously available, viewable, and downloadable on the Webshop interface.
If you have any questions regarding the operation of the Webshop or the purchase process, please contact us using one of the provided contact details. The Service Provider conducts retail sales through the Webshop, but may also offer wholesale cooperation based on individual agreements.

1. SERVICE PROVIDER'S DETAILS (IMPRESSUM)

Service Provider's name: Color Sport 2000 Kft.
Registered office: 1125 Budapest, Béla király út 16.
Mailing address: 1125 Budapest, Béla király út 16.
E-mail: regina.colorsport2000kft@gmail.com
Phone: +36 30 934 8834
Company registration number: 01-09-683003
Registering authority: Company Registry Court of Budapest-Capital Regional Court
Tax number: 11914804-2-43
Website: https://www.colorsport.hu
Bank account number: 10300002-20604280-00003285

2. HOSTING PROVIDER

To operate the Webshop, the Data Controller uses an external service provider, which provides the technical background for the online platform, continuous system operation, and secure data management.
The hosting provider ensures the availability of the Webshop and the infrastructure required for storing order and consumer data.
The Data Controller only uses service providers that comply with current data protection and security requirements.

Name: Shopify Inc.
Registered office: 151 O’Connor Street, Ground Floor, Ottawa, ON K2P 2L8, Canada
E-mail: support@shopify.com
Website: https://www.shopify.com

3. DEFINITIONS

For the purposes of these GTC, the following terms shall have the meanings set forth below:

Goods/Product: all movable goods offered for sale by the Service Provider on the Website interface, which appear as products in the webshop's offer.
Service Provider: the operator of the webshop who offers and sells products to the Consumer on the Website.
Consumer: a natural person acting outside their profession, independent occupation, or business activity.
Buyer/You: a natural person who makes a purchase offer through the Website and enters into a contract with the Service Provider.
Manufacturer: the Service Provider as the producer of the goods; in the case of imported goods, the importer who brings the goods into the territory of the European Union, and any person or organization who represents themselves as a manufacturer by displaying the name, trademark, or other distinguishing mark of the goods.
Website: this website, which serves for the conclusion of the contract.
Contract: the legal relationship between the Service Provider and the Consumer, which is established by using the Website.
Undertaking: a person acting within their profession, independent occupation, or business activity.
Warranty: in the case of a contract between a consumer and an undertaking, the liability undertaken for the performance of the contract according to the Civil Code.
Purchase Price: the consideration to be paid by the Consumer to the Service Provider for the goods.

4. BASIC PROVISIONS

4.1. Governing law

These GTC are governed by Hungarian law, in particular Act V of 2013 on the Civil Code (Ptk.), Act CVIII of 2001 on certain issues of electronic commerce services (Elker tv.), Government Decree 45/2014 (II. 26.) on the detailed rules of contracts between consumers and businesses, as well as relevant consumer protection and other sectoral legislation.

4.2. Scope and amendment

These GTC are effective from 01.04.2026. and remain valid until revoked.
The Service Provider will publish amendments in the Webshop and may notify registered or previously purchasing Consumers by email if necessary.
Amendments do not affect contracts already concluded.

4.3. Conclusion of the contract

The Consumer's submission of an order constitutes an offer.
The contract is concluded when the Service Provider accepts the order in a separate, non-automatic confirmation email.
The Service Provider's automatic confirmation email does not constitute acceptance of the contract; it serves solely to confirm receipt of the order.

4.4. Language of the contract

The language of the contract is Hungarian.

4.5. Consumer responsibility

The Consumer is obliged to act in good faith, fairly, and lawfully when using the Webshop.

4.6. Contact

Contact with the Service Provider can be made using the contact details provided in the Impressum.

5. ORDERING, PAYMENT, AND DELIVERY

5.1. Ordering process

The essential properties, characteristics, and information on the use of the products to be purchased can be found on the product data sheet of the given product. The detailed properties of the product are contained in the user manual accompanying the product.
It is considered as proper performance by the Service Provider if the product has more favorable characteristics than those specified in the Webshop or in the user manual.
If you have any questions about the product before purchasing, customer service is at your disposal.
The Service Provider provides a user manual for the product in cases prescribed by law. If the Consumer does not receive the user manual, they are obliged to notify customer service immediately before using the product.
In the Webshop, the Service Provider displays the name, description, and – if possible – a photograph of the products. The displayed images may be illustrations.

The purchase price is always the amount indicated next to the selected product, which includes the statutory value-added tax (VAT). The prices displayed are gross prices in Hungarian Forints (HUF), but do not include shipping and payment fees, which are indicated during the ordering process on the checkout page.
In the case of online credit card payment, processing may take time due to security checks of the payment transaction. The Service Provider is not obliged to refund any price difference in the event of a price change between the sending of the electronic payment notification and the receipt of the product.
The Service Provider reserves the right to change the prices displayed in the Webshop. The price change takes effect simultaneously with its appearance in the Webshop and does not affect already placed orders.
If, despite all care, an incorrect price is displayed in the Webshop, especially in the case of a clearly erroneous price significantly different from the generally accepted price of the product, or a price of 0 HUF or 1 HUF appearing due to a system error, the Service Provider is not obliged to sell the product at the incorrect price.
In such a case, the Service Provider offers the possibility of purchasing the product at the correct price, upon learning of which the Consumer is entitled to withdraw from their purchase intention.

Purchases can be initiated with or without registration.
The Consumer can place the selected product in the cart by clicking on the "Add to Cart" button. The contents of the cart can be viewed and modified at any time. The Consumer can adjust the number of items of the selected products in the cart or delete them.
To place an order, the Consumer provides the necessary data, especially the shipping address, and selects the desired shipping and payment method.

Available shipping methods in the Webshop:
• home delivery
• parcel locker pickup

The payment methods are as follows:
• credit card payment
• bank transfer in advance
• cash on delivery

In case of cash on delivery, the Consumer pays the amount of the order to the courier upon receipt of the package, in cash or – depending on the possibilities of the courier service – by credit card.
In case of parcel locker pickup, payment is made by credit card.

By finalizing the order, the Consumer expressly acknowledges that the order entails a payment obligation.
The button or other similar function enabling the submission of the order clearly indicates the payment obligation, for example, by using "Order with payment obligation" or an equivalent, unambiguous wording.
By submitting the order, the Consumer makes an offer to purchase the product(s) and accepts the provisions of these GTC.

5.2. Payment

The following payment methods are available in the Webshop:
• credit card payment
• bank transfer in advance
• cash on delivery

Credit card payment is made through the Shopify Payments system, via a secure, encrypted channel. The data provided during transactions are protected, and the system complies with the PCI DSS security standard. Payment data is processed within the payment service provider's system, and the Service Provider does not have access to credit card data.
Payment is always made according to the chosen payment method.
In the case of credit card payment, the transaction is processed within the payment service provider's system. Payment is considered complete when the payment service provider sends confirmation of the successful transaction.
If credit card payment is unsuccessful, the order will not be processed. The Consumer is entitled to place the order again or choose another payment method.
The Service Provider confirms the completion of payment electronically.
In the case of advance bank transfer, the processing and fulfillment of the order begins after the purchase price has been received in the Service Provider's bank account.
In the case of cash on delivery, the Consumer pays the value of the order to the courier service upon receipt of the package.

The Service Provider issues an electronic invoice for the order, which the Consumer receives at the email address provided during the order.
The Consumer expressly consents to the issuance of an electronic invoice during the purchase.

5.3. Currency and price display

In the Webshop, the price of products is by default displayed in Hungarian Forints (HUF), however, the Consumer has the option to display prices in Euros (EUR) and to complete payment in Euros.
The currency selection is made on the Webshop interface.
The conversion is done automatically by the Shopify system, based on current exchange rates. The applied exchange rate may differ from the exchange rate applied by the Consumer's bank or card issuer, and the Service Provider does not take responsibility for any differences arising therefrom.
The final amount payable is always determined during the finalization of the order, on the checkout page.
Any additional costs related to payment (especially bank fees, currency conversion costs) are borne by the Consumer, and the Consumer's own payment service provider provides information on their amount.
For international orders, shipping fees may vary by country.
The exact shipping cost is always displayed during the ordering process, on the checkout page, based on the provided shipping address.
The Service Provider may apply a uniform, discounted shipping fee within the European Union, while different tariffs apply for shipping outside the European Union.
The Service Provider reserves the right to modify prices and the display of currencies.

5.4. Shipping

The Service Provider delivers the ordered products to the Consumer by courier service or parcel locker delivery.
During shipping, the following service providers are available: Foxpost, DPD.
Shipping fees are gross amounts, which are added to the total order amount. The exact shipping fee is displayed before the finalization of the order, on the checkout page.

In the case of cash on delivery, the Service Provider may charge a separate handling fee, which amounts to gross HUF 500. The exact amount payable is always displayed during the ordering process, on the checkout page.
The Service Provider fulfills deliveries within Hungary, as well as internationally.
The Service Provider may fulfill deliveries outside Hungary, particularly within and outside the European Union. The detailed conditions and fees for international shipping are displayed on the Webshop interface.
The fulfillment of the order is considered to have occurred when the Service Provider hands over the product to the courier service.
Delivery times are indicative and may vary depending on the operation of the courier service. The Service Provider makes every effort to meet the specified deadlines, but does not take responsibility for damages resulting from delays by the courier service.
If delivery fails due to a reason arising in the Consumer's sphere of interest (e.g., incorrect address provided, unsuccessful delivery, uncollected package), the Consumer may be charged with additional costs.
The Consumer is obliged to check the package upon receipt. If the package is damaged or the product is incomplete, the Consumer is obliged to draw up a report in the presence of the courier and immediately notify the Service Provider.
The Service Provider reserves the right to modify shipping fees and conditions.

5.5. Order and confirmation

The final amount payable will be determined based on the order summary and the confirmation email.
Before submitting the order, the Consumer has the opportunity to check and modify the data.
By submitting the order, the Consumer acknowledges that the order entails a payment obligation.
By submitting the order, the Consumer makes an offer to the Service Provider to purchase the product.
Upon receipt of the order, the Service Provider will send an automatic confirmation email, which only confirms the receipt of the order and does not constitute acceptance of the order by the Service Provider.
If confirmation is not received within 48 hours, the Consumer is released from the offer.
The contract is concluded by a separate, non-automatic confirmation email from the Service Provider.
The Service Provider reserves the right to refuse the order, especially in cases of incorrect pricing, stock shortages or technical errors.
If the ordered product is not available after the order has been placed, the Service Provider will immediately notify the Consumer and refund the amount already paid.
The Service Provider is not liable for technical errors resulting from the operation of the Webshop, including in particular incorrect data display, stock information or prices resulting from system errors.

5.6. Correction of data transmission errors

The Consumer has the continuous opportunity to check and correct the data provided during the order process before finalizing the order.
In case of errors detected after sending the order, the Consumer must immediately contact the Service Provider.
The Service Provider is not liable for damages resulting from incorrectly or inaccurately provided data by the Consumer, especially for delays or unsuccessful deliveries resulting from an incorrect delivery address.
If the order has already started to be processed, the Service Provider is not obliged to modify the order.
Additional costs incurred due to incorrectly provided data by the Consumer may be borne by the Consumer.

6. FULFILLMENT AND DELIVERY TERMS

6.1. Order processing
Orders are processed during working hours. Orders placed outside working hours will be processed on the next working day. The Service Provider will confirm the order in all cases and provide information on the expected date of fulfillment.

6.2. Fulfillment deadline
The general fulfillment deadline is 1–2 working days, which is indicative and may vary depending on the nature of the order and the delivery conditions.

6.3. Fulfillment of the contract
The Service Provider is obliged to transfer the ownership of the product, and the Consumer is obliged to pay the purchase price and take delivery of the product.

6.4. Partial fulfillment
The Service Provider is entitled to fulfill the order in installments if the order contains several products.

6.5. Non-fulfillment / stock shortage
If the Service Provider is unable to fulfill the ordered product, it will immediately notify the Consumer and refund the amount paid.

6.6. Force majeure and delay
If fulfillment is delayed due to reasons beyond the Service Provider's sphere of interest (in particular force majeure, supplier delay, logistical disruptions), the Service Provider will inform the Consumer, but does not assume responsibility for damages resulting therefrom.

6.7. Consumer's obligation to cooperate
If the Consumer fails to fulfill his obligation to cooperate necessary for fulfillment (in particular, providing incorrect data, unavailability, failure to take delivery), the Service Provider is not responsible for delays in fulfillment resulting therefrom. Additional costs resulting from incorrectly provided data by the Consumer may be borne by the Consumer.

6.8. Taking delivery of the product
The Consumer can take delivery of the product according to the chosen delivery method.

6.9. Retention of title
The ownership of the product remains with the Service Provider until the full payment of the purchase price.

6.10. Transfer of risk
The risk of damage passes to the Consumer upon delivery of the product to the Consumer.

7. RIGHT OF WITHDRAWAL

The Consumer has a right of withdrawal without justification based on Government Decree 45/2014. (II. 26.).

7.1. Exercise of the right of withdrawal

The Consumer is entitled to withdraw from the contract without justification.
The Consumer may exercise his right of withdrawal by means of a clear statement, which can be sent to the Service Provider electronically (by e-mail) or by post.
The Consumer exercises his right of withdrawal within the deadline if he sends his statement to this effect before the expiry of the deadline.

7.2. Withdrawal period

The Consumer may exercise his right of withdrawal within 14 days from the day of receipt of the product.
In case of ordering several products, the deadline is calculated from the day when the Consumer receives the last product.

7.3. Return of the product

In case of withdrawal, the Consumer is obliged to return the product without undue delay, but no later than 14 days from the communication of the withdrawal, to the Service Provider.
The cost of return shall be borne by the Consumer.
The Consumer is liable for any decrease in value resulting from use exceeding what is necessary to ascertain the nature, characteristics, and functioning of the product.

7.4. Refund

The Service Provider shall, without undue delay, but no later than 14 days after becoming aware of the withdrawal, refund the full amount paid by the Consumer, including delivery costs.
The Service Provider may withhold the refund until it has received the product back or the Consumer has provided credible proof that he has sent it back.
The refund will be made using the same payment method as used by the Consumer, unless the Consumer explicitly requests a different method.

7.5. Exceptions to the right of withdrawal

The Consumer does not have the right of withdrawal in the cases specified in Section 29 of Government Decree 45/2014. (II. 26.).
In particular, the right of withdrawal cannot be exercised in the case of a product in sealed packaging which, for reasons of health protection or hygiene, cannot be returned after unpacking.
This includes, in particular, products that come into direct contact with the body, skin or hair, if their packaging has been opened.
The Service Provider reserves the right to determine whether the returned product meets the conditions for hygienic return.

7.6. Return and exchange process

If the Consumer wishes to exercise his right of withdrawal or to exchange the product, he must notify the Service Provider of this intention in advance at the following e-mail address:
regina.colorsport2000kft@gmail.com

The Service Provider will provide detailed information on the exact procedure for return and exchange by e-mail.
The product can only be returned in its original, undamaged, unused condition.
The returned product must always be in such a condition that it does not show signs of use beyond its intended purpose, and is re-saleable from a hygienic point of view.

No return or exchange will be accepted for a product that is:
• used
• damaged or not in pristine condition
• does not meet hygiene requirements

In case of exchange, the cost of return and re-delivery shall be borne by the Consumer, unless the reason for the exchange is the Service Provider's faulty performance, in which case the incurred costs shall be borne by the Service Provider.

7.7. Sample withdrawal declaration

The Consumer may also exercise his right of withdrawal by using the sample specified in Annex 2 of Government Decree 45/2014. (II. 26.).
The Consumer is not obliged to use the sample, but its use facilitates the exercise of the right of withdrawal.
The sample according to the legal regulation is provided below:

Sample withdrawal declaration:

Addressee: Color Sport 2000 Kft.
E-mail: regina.colorsport2000kft@gmail.com

I, the undersigned, declare that I exercise my right of withdrawal in respect of the contract for the sale of the following product(s):

Product name:
Order ID:
Date of conclusion of contract / date of receipt:
Name of the consumer:
Address of the consumer:

Date:

Signature of the consumer (only in case of a declaration made on paper)

8. PRODUCT USE AND LIABILITY

8.1. Product use

The Consumer is obliged to use the products for their intended purpose, in accordance with the instructions for use.
The Service Provider is not liable for damages resulting from improper use.
Faulty performance does not include, in particular, defects resulting from incorrect use of the product, mechanical damage or external influences.

These include, in particular:
• tearing or deformation of the product
• damage caused by a sharp object or tool, such as a nail, hairpin or hair clip
• damage to the product due to chewing or other use that harms the product's surface
• damage caused during improper donning or doffing
• damage resulting from improper use or excessive strain during use of the product in water

In the event of such damage, the product cannot be returned, and no right of withdrawal or warranty claim can be asserted.

It is also not considered faulty performance if the product does not meet the Consumer's expectations, or does not provide proper fit or comfort, due to the Consumer's individual characteristics, size selection or use preference.
The above does not affect the Service Provider's liability for damages resulting from manufacturing defects.
If the product is proven to be defective due to a manufacturing defect during normal use, the Consumer is entitled to assert claims according to the relevant laws.

8.2. Liability

8.2.1.

The information contained in the Webshop has been published in good faith, but is for informational purposes only. The Service Provider is not liable for any inaccuracies or deficiencies in the information.

8.2.2.

The Consumer uses the Webshop at his own risk. The Service Provider is not liable for any pecuniary and non-pecuniary damages arising from the use of the Webshop, except in cases where the damage was caused by intentional, grossly negligent or criminal conduct, or if the damage arises from a breach of contract affecting life, physical integrity or health.

8.2.3.

The Service Provider is not responsible for the conduct of Webshop users. The Consumer is fully and exclusively responsible for his own activities. The Service Provider is entitled, or may be obliged, to cooperate with the authorities in case of suspicion of infringement.

8.2.4.

The Webshop may contain links that point to the websites of other service providers. The Service Provider does not assume responsibility for the content, operation or data management practices of these external sites.

8.2.5.

The Service Provider is entitled, but not obliged, to check the content published or made available by users in the Webshop. The Service Provider is not obliged to examine the unlawfulness of the published content, but is entitled to remove such content if it is unlawful or objectionable.

8.2.6.

Due to the global nature of the Internet, the Consumer is obliged to comply with the relevant national laws when using the Webshop. If the use of the Webshop is not permitted according to the laws of the country where the Consumer resides, the responsibility lies solely with the Consumer.

8.2.7.

If the Consumer notices objectionable content in the Webshop, he is obliged to immediately notify the Service Provider. The Service Provider will investigate the report and, if it finds it to be justified, is entitled to modify or remove the content concerned.

8.2.8.

The Service Provider is entitled to examine the condition of the product and to request information (especially photographs, description) from the Consumer suitable for proving the nature of the defect in order to assess a claim for faulty performance.
If it is established during the examination that the defect resulted from improper use, improper handling or a reason arising within the Consumer's sphere of interest, the Service Provider is entitled to refuse to fulfill the warranty or guarantee claim.

9. LIABILITY FOR DEFECTS, PRODUCT WARRANTY AND GUARANTEE

9.1. Liability for defects

9.1.1.

In the event of faulty performance by the Service Provider, the Consumer may assert a claim for liability for defects against the Service Provider based on the provisions of the Civil Code.
In the case of a consumer contract, the Consumer may assert his warranty claims within a limitation period of 2 years from the date of receipt for defects that already existed at the time of performance.
In the case of a contract not with a consumer, the entitled party may assert his warranty claims within a limitation period of 1 year from the date of receipt.

9.1.2.

The Consumer may choose from the following claims for liability for defects:
• he may request repair or replacement, unless the fulfillment of the chosen claim is impossible, or would entail disproportionate additional costs for the Service Provider;
• if repair or replacement is not possible, he may request a proportional reduction of the consideration;
• he may also repair the defect himself at the expense of the Service Provider or have it repaired by another party;
• in a final case, he may withdraw from the contract.

Withdrawal is not permitted for a minor defect.

9.1.3.

The Consumer may switch from one chosen right of liability for defects to another, but is obliged to bear the cost of the switch, unless the switch was justified or was caused by the Service Provider.

9.1.4.

The Consumer is obliged to notify the Service Provider of the defect immediately after its discovery, but no later than two months from the discovery of the defect.

9.1.5.

The Consumer may assert his claim for liability for defects directly against the Service Provider.

9.1.6.

The Consumer may assert his claim for liability for defects within 2 years from the date of performance.

Within 1 year from the date of performance, the condition for asserting a claim for liability for defects is that the Consumer proves that he purchased the product from the Service Provider (e.g., by presenting an invoice). In this case, it must be presumed that the defect already existed at the time of performance, unless this presumption is incompatible with the nature of the product or the nature of the defect, or if the Service Provider proves that the defect occurred after performance.

After 1 year from the date of performance, the Consumer is obliged to prove that the defect already existed at the time of performance when asserting a claim for liability for defects.

9.1.7.

If the Consumer asserts his warranty claim in respect of a part of the product that can be separated from the product with regard to the indicated defect, the warranty claim does not extend to other parts of the product.

9.2. Product Warranty

9.2.1.

In the event of a product defect, the Consumer may, at his choice, assert the right to liability for defects specified in point 9.1 or a product warranty claim.

9.2.2.

The Consumer may report his claim for liability for defects through the Service Provider's contact details. The Service Provider is entitled to investigate the reported defect and to request information (especially photographs, description) necessary to determine the nature of the defect.

9.2.3.

The Consumer is not entitled to simultaneously and concurrently enforce warranty claims for defects in goods and product warranty claims for the same defect.
In the event of successful enforcement of a product warranty claim, the Consumer may enforce their warranty claim for goods concerning the replaced product or repaired part against the manufacturer.
During the enforcement of a product warranty claim, the Service Provider is entitled to inspect the product and verify the existence of the defect.

9.2.4.

As a product warranty claim, the Consumer may only request the repair or replacement of the defective product.
In the event of enforcing a product warranty claim, the Consumer must prove the existence of the defect.

9.2.5.

A product is considered defective if it does not meet the quality requirements effective at the time of its placing on the market, or does not have the characteristics described by the manufacturer.

9.2.6.

The Consumer may enforce their product warranty claim within two years from the product's placing on the market by the manufacturer. After this period, this right is lost.
The Consumer is obliged to notify the manufacturer of the defect without delay after its discovery. A defect notified within two months of its discovery shall be deemed to have been notified without delay.
The Consumer is responsible for any damage resulting from delayed notification.

9.2.7.

The Consumer may exercise their product warranty claim against the manufacturer or distributor of the movable property.

9.2.8.

According to the Civil Code, the manufacturer is considered to be the producer of the product, as well as the distributor.

9.2.9.

The manufacturer or distributor shall be exempted from their product warranty obligation only if they prove that:
• the product was not manufactured or placed on the market within the scope of their business activity, or
• the defect was not recognizable at the time of placing on the market according to the state of scientific and technical knowledge, or
• the defect of the product resulted from the application of a legal regulation or a mandatory official regulation.

9.2.10.

Proof of one reason by the manufacturer or distributor is sufficient for exemption.
If the manufacturer or distributor proves that the defect is attributable to one of the reasons listed above, they shall be exempted from the product warranty obligation.

9.3. Warranty

During the performance of repair or replacement, the Service Provider strives to avoid disproportionate inconvenience for the Consumer, taking into account the nature of the product and the severity of the defect.

9.3.1. Mandatory warranty

The Service Provider is subject to a warranty obligation under the relevant legal regulations, particularly the Civil Code and Government Decree 151/2003 (IX. 22.), for products covered by the scope of the regulation.
The duration of the mandatory warranty, based on Government Decree 151/2003 (IX. 22.), depends on the selling price of the product as follows:
• 1 year for a selling price between HUF 10,000 and HUF 100,000,
• 2 years for a selling price between HUF 100,000 and HUF 250,000,
• 3 years for a selling price above HUF 250,000.

The warranty period begins on the day the product is handed over to the Consumer, or if the commissioning is performed by the Service Provider or its authorized agent, from the date of commissioning.
The mandatory warranty applies exclusively to durable consumer goods specified in the law.

The warranty does not cover defects that occurred after the product was handed over, including but not limited to:
• improper commissioning, unless performed by the Service Provider,
• improper use,
• disregard of the user manual,
• incorrect storage or handling,
• damage,
• natural disaster or other external influences.

In case of a warranty claim, the Consumer may:
• primarily request repair or replacement,
• in the absence of which, if statutory conditions are met, request a price reduction or withdraw from the contract.

Withdrawal is not possible due to a minor defect.

If the product malfunctions within three working days of purchase and the defect prevents proper use, the Service Provider is obliged to replace the product.
The repair or replacement must be carried out by the Service Provider within a reasonable period, safeguarding the interests of the Consumer. The Service Provider strives to complete the repair or replacement within 15 days.
During repair, only new parts may be built into the product.
The warranty period shall be extended by the period during which the Consumer was unable to use the product properly due to the defect.
The costs related to the fulfillment of the warranty shall be borne by the Service Provider.
The Service Provider is exempted from the warranty obligation if it proves that the cause of the defect arose after the performance.
The Consumer may not simultaneously enforce claims for defects in goods and warranty claims, or product warranty claims and warranty claims, for the same defect. The rights arising from the warranty accrue to the Consumer independently of the rights arising from the warranty for defects.
The warranty does not affect the Consumer's other statutory rights.
During the enforcement of a warranty claim, the Service Provider is entitled to inspect the condition of the product and to request information necessary to determine the nature of the defect.

9.3.2. Voluntary warranty

The Service Provider may undertake a voluntary warranty (guarantee) for certain products.
The duration and conditions of the voluntary warranty are always indicated on the product data sheet or the warranty certificate of the given product.
The conditions of the voluntary warranty are determined in addition to the provisions of the mandatory warranty and do not affect the Consumer's statutory rights.

10. MISCELLANEOUS PROVISIONS

10.1.

The Service Provider is entitled to use a subcontractor for the performance of the contract. The Service Provider is liable for the subcontractor's conduct as if it had acted itself.

10.2.

If any provision of these GTC becomes invalid, unlawful, or unenforceable, it shall not affect the validity of the other provisions. The invalid provision shall be replaced by a rule that most closely approximates the original economic objective of the Parties.

10.3.

If the Service Provider does not exercise any right granted to it under the GTC, it shall not be considered a waiver of that right. A waiver of a right is valid only with an explicit, written declaration.

10.4.

The Service Provider and the Consumer shall primarily attempt to settle any disputed issues arising between them peacefully, through consultation.

10.5.

Hungarian law shall govern these GTC. Unless otherwise provided by law, Hungarian courts with jurisdiction and competence shall be entitled to decide legal disputes between the Parties.

10.6.

The Service Provider shall not apply unreasonable territorial discrimination during the use of the Webshop, particularly based on the Consumer's nationality, place of residence, or habitual abode.

10.7.

The Service Provider shall not apply different conditions regarding the accepted payment methods based on the Consumer's nationality or place of residence, within the framework of the relevant legal regulations.

10.8.

The Service Provider shall not be liable for damages resulting from technical errors, system downtime, data transmission errors, or other causes beyond the Service Provider's control during the operation of the Webshop.

10.9.

The Parties accept that communication related to the legal relationship between them – especially electronic correspondence – shall be considered in writing and may be used as evidence.

10.10.

The provisions of these GTC regulate the entire content of the legal relationship between the Service Provider and the Consumer. Any individual agreements between the Parties may deviate from the provisions of these GTC.

11. COMPLAINT HANDLING AND ENFORCEMENT OF RIGHTS

11.1. Complaint Management

The Consumer may submit their complaint regarding the product or the Service Provider's activity at the following contact details:

Customer service:
• Address: 1125 Budapest, Béla király út 16.
• Phone: +36 30 934 8834
• Weekdays 10:00–17:00
• E-mail: regina.colorsport2000kft@gmail.com

The Consumer may submit their complaint verbally or in writing.
A complaint sent by e-mail is considered a written complaint.
The complaint should preferably contain the Consumer's name, contact details, order ID, and a detailed description of the complaint.
The Service Provider shall investigate the complaint without delay and, if possible, remedy it immediately.
If immediate investigation of the complaint is not possible, the Service Provider shall register the complaint and provide a substantive response within 30 days at the latest from its receipt.
In case of rejection of the complaint, the Service Provider is obliged to justify its decision.
The Service Provider shall retain data related to complaint handling for the period required by relevant legal regulations.
The Service Provider strives to resolve complaints quickly, transparently, and to the Consumer's satisfaction.

11.2. Other options for enforcing rights

If a consumer dispute between the Service Provider and the Consumer is not settled during consultation with the Service Provider, the Consumer may exercise the following options for enforcing rights:

• Consumer protection authority proceedings
The Consumer is entitled to file a complaint with the consumer protection authority competent according to their place of residence. The authority shall decide on initiating the necessary procedure after investigating the complaint.

• Conciliation body proceedings
For the out-of-court, peaceful settlement of consumer disputes related to the quality, safety, and application of product liability rules, as well as the conclusion and performance of the contract, the Consumer may initiate proceedings before the conciliation body competent according to the Service Provider's registered office.
For the purposes of the rules governing conciliation body proceedings, a civil organization, church, condominium, housing cooperative, as well as micro, small, and medium-sized enterprises that buy, order, receive, use, or take advantage of goods, or are the addressees of commercial communication or offers related to goods, are also considered consumers.
The purpose of the procedure is to reach an agreement between the Parties.

The conciliation body competent according to the Service Provider's registered office:

Budapest Conciliation Body
• Address: 1016 Budapest, Krisztina krt. 99. III. em. 310.
• Mailing address: 1253 Budapest, Pf. 10.
• E-mail: bekelteto.testulet@bkik.hu
• Phone: +36 (1) 488 21 31
• Fax: +36 (1) 488 21 86

The Service Provider has an obligation to cooperate during conciliation body proceedings.

• Court proceedings
The Consumer is entitled to enforce their claim arising from a consumer dispute before a court within the framework of civil proceedings according to the provisions of Act V of 2013 on the Civil Code and Act CXXX of 2016 on the Code of Civil Procedure.

The above options for enforcing rights can be exercised independently of each other.

12. COPYRIGHTS

12.1.

The entire content of the Webshop is protected by copyright. The Service Provider is the copyright holder or the lawful user of all content and intellectual property displayed on the Webshop and during the provision of services accessible through it.
This includes, but is not limited to, all texts, images, graphics, logos, videos, product designs, corporate identity elements found on the Webshop, as well as the structure, layout, arrangement, and design of the Webshop, and the software and other technical solutions used.
The unique product designs and visual content created by the Service Provider are subject to separate copyright protection.

12.2.

Saving, copying, reproducing, distributing, adapting, or using the content of the Webshop or parts thereof in any form is permitted only for private purposes, or with the prior written consent of the Service Provider.
Use beyond private purposes – especially storage in a database, transfer, publication, making downloadable, or commercial exploitation – is only possible with the prior written permission of the Service Provider.

12.3.

In addition to the rights expressly granted in these GTC, the use of the Webshop does not grant the Consumer the right to use or exploit any trade name, trademark, corporate identity element, or other intellectual property appearing on the Webshop.
Partial use, excerpting, modification, or display of the Webshop content in another context also requires permission.

12.4.

Automated collection, copying, or processing of the Webshop content (especially by scraping, database building, or other technical data extraction) is prohibited.

12.5.

Unauthorized use, copying, or distribution of the content found on the Webshop entails legal consequences. The Service Provider is entitled to take civil law and – if necessary – criminal law steps against the infringement.

13. DATA MANAGEMENT INFORMATION

Detailed rules regarding data management related to the operation of the Webshop are contained in the Service Provider's separate Data Management Information.
The Data Management Information is available in a separate menu item on the Webshop interface at the following link:
https://www.colorsport.hu/adatvedelem
By using the Webshop, the Consumer acknowledges and accepts the provisions of the Data Management Information.
The Data Management Information is a document separate from the GTC, but the two should be interpreted together.